1 - Booking Confirmation: All bookings are subject to availability and will be confirmed by Santamonica Tours & Travels in writing or via email upon receipt of payment.
2 - Payment Terms: Full payment or a deposit, as specified in the Payment Schedule, must be made at the time of booking to secure the reservation. Failure to comply may result in cancellation of the booking.
3 - Cancellation and Refunds: Cancellation policies may vary depending on the type of service or package booked. Any cancellations or changes must be notified to Santamonica Tours & Travels in writing. Refund eligibility will be determined based on the cancellation policy applicable to the specific booking.
4 - Travel Documents: It is the responsibility of the traveler to ensure that all necessary travel documents, such as passports, visas, and health certificates, are valid and obtained prior to departure. Santamonica Tours & Travels will not be held liable for any issues arising from inadequate or expired travel documents.
5 - Travel Insurance: It is highly recommended that travelers obtain comprehensive travel insurance to cover any unforeseen circumstances, including trip cancellation, medical emergencies, or loss of personal belongings. Santamonica Tours & Travels will not be liable for any expenses or losses incurred due to the absence of travel insurance.
6 - Itinerary Changes: Santamonica Tours & Travels reserves the right to modify travel itineraries, accommodations, transport arrangements, or other components of the package if deemed necessary due to unforeseen circumstances or factors beyond its control. Any changes will be communicated to the traveler as soon as possible.
7 - Health and Safety: Travelers are responsible for their own health and safety during the trip. It is advisable to adhere to local laws, customs, and guidelines, and to take necessary precautions regarding personal health, vaccinations, and safety measures.
8 - Liability: Santamonica Tours & Travels will exercise reasonable care and diligence in making travel arrangements. However, it shall not be responsible for any loss, damage, injury, or inconvenience caused directly or indirectly due to acts of nature, accidents, delays, political unrest, or any other force majeure event beyond its control.
9 - Disputes: Any disputes arising from bookings or services provided by Santamonica Tours & Travels shall be governed by the courts of Ernakulam and the said courts will have exclusive jurisdiction over the disputed matters. The parties involved shall attempt to resolve any disputes amicably through negotiation or mediation.
10 - Data Protection: Santamonica Tours & Travels may collect and process personal information provided by the traveler for the purpose of making travel arrangements. Santamonica Tours & Travels will handle personal data in accordance with applicable data protection laws and will not share personal information with third parties without prior consent, except as required by law or for the purpose of providing the booked services.
