1 - Booking Confirmation: All bookings are subject to availability and will be confirmed by
Santamonica Tours & Travels in writing or via email upon receipt of payment.
2 - Payment Terms: Full payment or a deposit, as specified in the Payment Schedule, must
be made at the time of booking to secure the reservation. Failure to comply may result in
cancellation of the booking.
3 - Cancellation and Refunds: Cancellation policies may vary depending on the type of
service or package booked. Any cancellations or changes must be notified to
Santamonica Tours & Travels in writing. Refund eligibility will be determined based on
the cancellation policy applicable to the specific booking.
4 - Travel Documents: It is the responsibility of the traveler to ensure that all necessary
travel documents, such as passports, visas, and health certificates, are valid and obtained
prior to departure. Santamonica Tours & Travels will not be held liable for any issues
arising from inadequate or expired travel documents.
5 - Travel Insurance: It is highly recommended that travelers obtain comprehensive travel
insurance to cover any unforeseen circumstances, including trip cancellation, medical
emergencies, or loss of personal belongings. Santamonica Tours & Travels will not be
liable for any expenses or losses incurred due to the absence of travel insurance.
6 - Itinerary Changes: Santamonica Tours & Travels reserves the right to modify travel
itineraries, accommodations, transport arrangements, or other components of the package
if deemed necessary due to unforeseen circumstances or factors beyond its control. Any
changes will be communicated to the traveler as soon as possible.
7 - Health and Safety: Travelers are responsible for their own health and safety during the
trip. It is advisable to adhere to local laws, customs, and guidelines, and to take necessary
precautions regarding personal health, vaccinations, and safety measures.
8 - Liability: Santamonica Tours & Travels will exercise reasonable care and diligence in
making travel arrangements. However, it shall not be responsible for any loss, damage,
injury, or inconvenience caused directly or indirectly due to acts of nature, accidents,
delays, political unrest, or any other force majeure event beyond its control.
9 - Disputes: Any disputes arising from bookings or services provided by Santamonica Tours
& Travels shall be governed by the courts of Ernakulam and the said courts will have
exclusive jurisdiction over the disputed matters. The parties involved shall attempt to
resolve any disputes amicably through negotiation or mediation.
10 - Data Protection: Santamonica Tours & Travels may collect and process personal
information provided by the traveler for the purpose of making travel arrangements.
Santamonica Tours & Travels will handle personal data in accordance with applicable
data protection laws and will not share personal information with third parties without
prior consent, except as required by law or for the purpose of providing the booked
services.
